SHIPPING & DELIVERY POLICY
SHIPPING & DELIVERY POLICY
Effective Date: 01-Jan-2025
Last Updated: 04-Feb-2026
1. Introduction
Thank you for shopping with ONESTOP MARKETPLACE LIMITED.
This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website and marketplace. By placing an order, you agree to the terms outlined in this policy.
2. Delivery Coverage
We provide delivery services to customers across Nigeria, subject to the availability of our delivery partners and service coverage.
Delivery availability may vary depending on your location.
Some remote or restricted areas may require additional delivery time or charges.
3. Order Processing
Orders are processed after successful payment confirmation, except for approved Cash on Delivery (where available).
Orders are typically processed during our normal business hours.
Processing may take longer during:
- Public holidays
- Weekends
- Promotional campaigns
- High order volumes
- Unexpected operational disruptions
Customers will receive confirmation once their order has been processed.
4. Delivery Timeframes
Estimated delivery times are as follows:
- Lagos: 1–2 business days
- South West Nigeria: 1–3 business days
- Other States: 3–7 business days
These timelines are estimates only and are not guaranteed.
Actual delivery times may vary due to factors beyond our control.
5. Delivery Charges
Delivery fees are calculated based on:
- Delivery location
- Distance
- Package size and weight
- Delivery method selected
- Special handling requirements (if applicable)
Applicable delivery charges will be displayed during checkout before payment is completed.
6. Customer Responsibilities
Customers are responsible for providing:
- Accurate delivery address
- Correct phone number
- Recipient’s full name
- Any necessary delivery instructions
Customers should ensure that someone is available to receive the order during the estimated delivery period.
ONESTOP MARKETPLACE LIMITED shall not be responsible for delays caused by incorrect or incomplete delivery information.
7. Delivery Attempts
If the recipient is unavailable during delivery:
- Our delivery personnel may attempt to contact the recipient.
- A second delivery attempt may be arranged where possible.
- Additional delivery charges may apply for subsequent delivery attempts.
Repeated unsuccessful delivery attempts may result in cancellation of the order.
8. Failed Deliveries
A delivery may be classified as unsuccessful where:
- The recipient is unavailable.
- The delivery address is incorrect.
- The customer cannot be reached.
- Access to the delivery location is denied.
- The order is refused without a valid reason.
Where delivery fails due to customer-related reasons, any additional transportation or redelivery costs shall be borne by the customer.
Delivery fees already incurred are generally non-refundable.
9. Delivery Delays
While we strive to deliver orders promptly, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Heavy traffic
- Flooding or severe weather
- Vehicle breakdowns
- Security concerns
- Public demonstrations
- Government restrictions
- Natural disasters
- Courier operational issues
We will make reasonable efforts to keep customers informed of significant delays.
10. Marketplace Vendor Deliveries
Some products available on our marketplace are supplied by independent vendors.
Where applicable:
- Vendors are responsible for preparing orders promptly.
- Vendors must provide products matching their advertised descriptions.
- ONESTOP MARKETPLACE LIMITED coordinates delivery but may not manufacture or own the listed products.
Any disputes regarding product quality may require the involvement of the respective vendor.
11. Inspection Upon Delivery
Customers are encouraged to inspect their package immediately upon delivery.
If you receive:
- The wrong product
- A damaged package
- Missing items
Please notify ONESTOP MARKETPLACE LIMITED as soon as possible, preferably within 24 hours of delivery, together with clear photographs where applicable.
12. Risk and Ownership
Ownership and responsibility for the goods pass to the customer once the order has been successfully delivered to:
- The customer,
- An authorised representative,
- Building security,
- Reception personnel, or
- Another individual reasonably believed to be authorised to receive the order at the delivery address.
13. Delivery Restrictions
For safety and operational reasons, our delivery personnel may decline delivery where:
- The location presents a security risk.
- Access is prohibited.
- Delivery would violate applicable laws or regulations.
- The package contains prohibited or restricted items.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
ONESTOP MARKETPLACE LIMITED
Email: contact@onestopmarketplaceltd.com
Phone: +234 704 303 6443 or +234 704 138 5114
Website: onestopmarketplaceltd.com
We are committed to providing reliable, timely, and professional delivery services while ensuring a smooth shopping experience for all our customers.
