1. Introduction

Welcome to ONESTOP MARKETPLACE LIMITED (“ONESTOP Marketplace”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile services, marketplace platform, and all related services provided by ONESTOP MARKETPLACE LIMITED. By accessing or using our website, creating an account, purchasing products, listing products for sale, or using any of our services, you agree to be legally bound by these Terms. If you do not agree to these Terms, please discontinue use of our website and services.

Eligibility

• To use our services, you must: Be at least 18 years old or have permission from a parent or legal guardian. Provide accurate and complete information. Comply with all applicable Nigerian laws. Not use the website for any unlawful or fraudulent purpose.

2. Website Usage

• Users agree to use this website responsibly and lawfully. You agree NOT to: Use false identities. Attempt unauthorized access to our systems. Introduce viruses or malicious software. Copy, scrape, reproduce, or exploit any part of the website without written permission. Disrupt the operation of the website. Engage in fraudulent transactions. Misrepresent products or services. ONESTOP MARKETPLACE LIMITED reserves the right to suspend or terminate access to users who violate these Terms.

3. Customer Accounts

ustomers may create an account to enjoy faster checkout and order tracking. By creating an account, you agree that: All information provided is accurate. You are responsible for maintaining the confidentiality of your login credentials. You accept responsibility for all activities conducted through your account. You will promptly notify us of any unauthorized access or security breach. We reserve the right to suspend or delete accounts found to contain false information or used for fraudulent activities.

4. Product Listings

Products may be listed by ONESTOP MARKETPLACE LIMITED or independent vendors. Images are for illustration purposes only. Availability and specifications may change without notice. We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However: Images are for illustration purposes only. Product colours may vary depending on device display. Product availability may change without prior notice. Minor differences in packaging may occur due to manufacturer updates. ONESTOP MARKETPLACE LIMITED reserves the right to remove, modify, or discontinue any product listing at any time.

5. Pricing

All prices displayed on our website are quoted in Nigerian Naira (₦). Prices: Include applicable taxes where required. Exclude delivery charges unless expressly stated. May change without prior notice. Pricing errors may occasionally occur. If an incorrect price is displayed due to technical or human error, we reserve the right to: Cancel the affected order. Refund any payment received. Request confirmation before processing the order at the correct price.

6. Orders & Payments

Orders are accepted only after successful payment verification and stock confirmation. We may cancel orders involving fraud, pricing errors, unavailable stock, or payment issues.

Order Cancellation

Customer Cancellation Customers may request cancellation before an order has been processed or dispatched. Once an order has been shipped or assigned for delivery, cancellation may no longer be possible.

Company Cancellation

ONESTOP MARKETPLACE LIMITED may cancel an order where: The product becomes unavailable. Fraud is suspected. Payment cannot be verified. Delivery is impossible due to incorrect customer information. Circumstances beyond our reasonable control prevent fulfillment. Where payment has already been made, eligible refunds will be processed in accordance with our Refund Policy.

7. Delivery Terms

Delivery timelines provided are estimates only and may vary due to: Traffic conditions. Weather. Public holidays. Security situations. Courier availability. Other unforeseen events. Customers must provide: Accurate delivery address. Valid phone number. Available recipient during delivery. Delivery is considered completed once the order is received by: The customer, An authorized representative, Building security, Reception personnel, Or another individual reasonably believed to be authorized at the delivery location. Risk of loss transfers upon successful delivery.

8. Failed Deliveries

A delivery may be classified as failed where: The recipient is unavailable. The provided address is incorrect. The customer cannot be contacted. Access to the premises is denied. Delivery is refused without valid reason. Where a second delivery attempt is requested, additional delivery charges may apply. Repeated failed deliveries may result in order cancellation. Refunds for failed deliveries may exclude delivery costs already incurred.

9. Marketplace Rules for Vendors

• Vendors using the ONESTOP Marketplace platform agree to: Provide genuine and lawful products. Maintain accurate inventory. Honour confirmed orders. Deliver products meeting advertised quality. Comply with Nigerian consumer protection laws. Respond promptly to customer enquiries. Avoid misleading product descriptions. Vendors must not list: Counterfeit products. Illegal goods. Expired products. Stolen property. Dangerous or prohibited items. Products that violate Nigerian law. ONESTOP MARKETPLACE LIMITED reserves the right to: Suspend vendor accounts. Remove product listings. Withhold payments where fraud is suspected. Permanently terminate vendors who violate marketplace standards.

10. Intellectual Property

All website content, including logos, graphics, text and software, is owned by or licensed to ONESTOP MARKETPLACE LIMITED and may not be reproduced without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, ONESTOP MARKETPLACE LIMITED shall not be liable for indirect or consequential losses, delivery delays beyond our control, or misuse of products. Liability shall not exceed the amount paid for the relevant order where permitted by law.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall first be resolved through good-faith negotiations before being submitted to courts of competent jurisdiction in Nigeria.

13. Amendments

ONESTOP MARKETPLACE LIMITED reserves the right to modify these Terms at any time. Updated versions will be published on our website together with the revised effective date. Continued use of the website after changes become effective constitutes acceptance of the revised Terms.

Contact Us

Email: contact@onestopmarketplaceltd.com
Phone: +234 704 303 6443 | +234 704 138 5114
Website: onestopmarketplaceltd.com